Customer Relationship Manager

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Job Title: Customer Relationship Manager

Location: Field based, covering North Essex & East Suffolk

Type: Permanent

Salary: £37,000 – £45,000

Start Date: (TBD)


Description: Job Title – Customer Relationship Manager  Function – Customer Engagement  Location – North Essex / East Suffolk  Type – Permanent (37.5 hours per week, full time)  Salary – £37,000 – £45,000 per annum  Closing Date – 13 June 2021


NHS Supply Chain is a £2.1bn turnover healthcare / supply chain business which has ambitious growth plans in place and is set to increase its market share from c. 50% to 80% over the next 2-3 years.

We are recruiting for a Customer Relationship Manager; an exciting opportunity where you can use your skills to be part of a journey where you will be responsible for helping to release money so it can be used in front line patient care. It’s a role where you make can make a difference to the NHS. If you’re looking for a challenging role with purpose in a supportive team, this is the role for you.

Primarily, you will act as a ‘change agent’ to identify, develop, and deliver a pipeline of savings opportunities. You will support delivery of these savings projects at pace while identifying new projects to scope from the many tools and resources available to you. To support longer term savings planning, you will grow the market share of NHS Supply Chain’s contracts giving the buying teams more visibility and influence over the market. You will manage a complex matrix of internal relationships to deliver for the NHS Trusts you are working with.

This is a field based role which means you will be working as part of the customer’s on-site procurement and supply chain team.

What does a Customer Relationship Manager do at NHS Supply Chain?


You will be the accountable owner and principle point of contact for a defined list of NHS organisations across your assigned territory. These are aligned by ICS (Integrated Care System) / STP (Sustainability and transformation) footprint.

Manages the customer across all stakeholders including Procurement, Supply Chain, Finance, and key Clinical influencers.

Accountable for savings delivery

Leads all on site customer meetings with required appropriate NHS Trust stakeholders (up to Head of Procurement level and in some cases Director of Finance).

Leads and shapes the delivery and continued development of joint savings workplans for individual trusts and ICSs.

Works as an extension/Partner of the NHS Trusts on-site team to obtain data, analyse data, present savings data. Currently the teams are working from home using technology.


What skills, qualifications and qualities do I need to be successful?


A track record of delivering challenging targets  Ability to influence key stakeholders, internal and external.

Comfortable with understanding and manipulating complex data sets. From simple single category substitutions to occasionally 100k lines mapping current solutions to NHS Supply chains solution.

Experience in commercial delivery with Senior Customers  Strong business acumen  Ability to work under pressure with under tight time constraints  Ability to Manage upwards.

Available to travel regionally/nationally as required when safe to do so  Whilst by no means essential, it would be helpful if you had a good understanding of the current/future NHS landscape.


In return for your passion, enthusiasm and hard work you will be rewarded with an attractive salary and benefits package, consisting of:


A competitive salary

Performance led bonus scheme,

27 days plus bank holiday. Additional days for Long service, Holiday purchase scheme  Generous Contributory pension scheme  Flexible benefits scheme – you will be able to choose from a variety of benefits that suit you  Childcare vouchers  High street discounts  National Annual season ticket purchase scheme  Eye Care vouchers  Employee Assistance Programme


NHS Supply Chain, who are we?

Supply Chain Coordination Limited (SCCL) is a government organisation that acts as the management function for the NHS Supply Chain. We proudly deliver supply chain excellence and best value to NHS customers and patients through innovation, service and clinical expertise.

By 2023/2024, we aim to save the NHS £2.4bn by leveraging the scale of the NHS to drive savings and provide a standardised range of quality assured clinical products that meet the diverse needs of the NHS across all areas.

All our colleagues share the same values. We are ambitious, enterprising, respectful, innovative and integral. It is through our behaviours, passion and excellence, that we can improve lives as the supply chain partner of choice for the NHS.

Other Information


Supply Chain Coordination Limited (SCCL) is a limited company owned wholly by the Department of Health and social care. you will join on SCCL terms and conditions.


NHS Supply Chain is an equal opportunities employer