P2P Service Desk Analyst

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Job Title: P2P Service Desk Analyst

Location: London

Type: Permanent

Salary: £24,938 – £26,385

Start Date: (TBD)


Description: The Procurement and Supply Chain Directorate is looking to recruit a full time Procure to Pay (P2P) Service Desk Analyst. This is a purchasing system service desk not an IT systems service desk. It is a busy but rewarding role and you should have a good grasp of procurement/finance related IT systems (ideally from a procurement and/or finance transactional process perspective) to apply. You will need to be a good team player and able to demonstrate excellent customer service skills. You must be highly motivated with exceptional organisational skills and a keen eye for detail. Once training has been successfully completed there may be an opportunity to predominantly work from home.

The post holder will have key working relationships with all members of the procurement, supply chain, finance and many clinical and management colleagues across UCLH. They will act as the first point of contact (by phone and email) in communication with colleagues, UCLH customers and suppliers.

The post holder will be responsible for managing the day-to-day transactional aspects of purchasing goods and services for the Trust, escalating issues to the team leader and will contribute to finding proactive solutions to issues which cannot be easily resolved. (Please note this is not an IT/IS/DS Service Desk).

The post holder will need to undertake training on the systems we use (inc Oracle R13 Cloud), the processes we follow and will be encouraged to raise improvement ideas. Once training is successfully concluded there may be an opportunity to work from home.

The post holder will need to have the ability to manage a busy and varied workload. Excellent communication (written and verbal) and strong interpersonal skills are essential to be successful in the role. Going forward we may reorganise the department which will change the role from process compliance to a more traditional ‘Buyer’ role later this year.