Supplier to ‘every NHS trust’ placed in special measures

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  • Patients have come to avoidable harm after a private provider was found to have missed tens of thousands of medicine deliveries
  • Healthcare at Home has been rated “inadequate” and put in special measures by the Care Quality Commission
  • Staffordshire-based company says the problems with a new IT system have now been resolved

Patients have come to avoidable harm after a large private provider failed to deliver thousands of medicine prescriptions, according to a report from the Care Quality Commission.

Healthcare at Home, which is based in Staffordshire but provides NHS-funded care and medicine supplies to patients’ homes across the country, has been rated “inadequate” and placed in special measures.

A report published today said inspectors found more than 10,000 patients missed a dose of their medicine between October and December 2020 due to problems caused by the introduction of a new information system. Reviews have found some suffered avoidable harm as a result.

The company has around 1,500 employees, a similar number to several NHS community trusts, and “works with every NHS trust in the UK”, according to

The report added: “Some patients’ conditions deteriorated and they had to be admitted to hospital, whilst others experienced psychological trauma because of the uncertainty of not knowing when they would receive their essential medicines.”

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Source: HSJ


Date: 13 May 2021